Refund policy

Returns & Refunds Policy

Returns

Because all items are made to order, all sales are final—we do not accept returns for:

  • Change of mind

  • Incorrect selection/variant chosen by the customer

  • Minor cosmetic differences that occur naturally during the making process

Damaged or Incorrect Items

If your item arrives damaged, or you received the wrong item, we’ll make it right.

Please email orders@xodetsshop.com within 7 days of delivery with:

  • Your order number

  • A clear photo of the item

  • A photo of the packaging (if damaged)

After review, we’ll offer one of the following:

  • A free replacement

  • A refund

  • A store credit (when appropriate)

Cancellations

If you need to cancel an order, contact us ASAP at orders@xodetsshop.com

  • Orders can be canceled within 12 hours of purchase as long as production hasn’t started

  • Once an order is in production or has shipped, it can’t be canceled

Exchanges

We don’t offer direct exchanges. If there’s an issue with your order, contact us and we’ll help resolve it.

Contact us at: orders@xodetsshop.com